Frequently asked questions

A digital retrofit passport platform. Residents see a property passport with EPC-oriented context and measures, energy tools where enabled, care workflows for maintenance and damp, optional health journaling, and account utilities such as tariff browsing and passport transfer.

Use the Open app or Login links on this site — they take you to the HomePassport web app on app.homepassport.net. Your provider may also send an invite link.

Request access from your housing provider. They issue property and provider codes or invite links that attach your account to the correct passport.

No. Sensors and live charts are optional and depend on your provider’s plan. Passport, maintenance, defects, and damp reporting can operate without hardware.

Where provisioned, environmental sensors support temperature and humidity oriented readings for room-level context, with gateway connectivity managed by your provider.

A workflow in the app that lets you move structured passport context when you change home, subject to provider policy and your account permissions.

Housing providers and programmes subscribe on behalf of residents. Resident-facing pricing is not shown on this marketing site — see your provider for access.

At a high level: sensors and energy analytics unlock on higher tiers, CSV export and health tracking follow plan configuration, and Enterprise adds audit logs and integrations. Exact values are configured per deployment.

Use the Privacy and Terms pages linked in the footer for how we handle data and your use of this website.

No. Health journaling is optional and framed differently inside the app. Read the in-product consent copy and Privacy page together for the full picture.